Helpdesk module

Nowadays, natural language processing (NLP) is one of the most active research areas in machine learning. The main focus is on the English language.

Asw Maximus goes beyond it – it can learn any language. Our Helpdesk module is a pioneer in the natural language processing area. Using carefully built models for finding similarity between any call center or helpdesk task – Maximus can understand the core of the problem of a given task and return the best solution for them. When the system is close 95 % confidence – Maximus automatically provides a possible solution to the client, without any human help. Otherwise, it offers a means of contact with a real human being.